Knowledge management applied to e-banking processes
DOI:
https://doi.org/10.58951/dataset.2024.034Keywords:
Knowledge management, e-Banking, Human capital, Information security, Transversal management, CompetitivenessAbstract
This study investigates the role of knowledge management as a strategic facilitator in decision-making for electronic banking (e-banking) solutions. Based on a case study at Banco do Brasil, it analyzes the importance of human capital, information security, and technology in fostering a culture of continuous learning and organizational competitiveness. The proposed model addresses the decentralization of e-banking management to meet customer needs, using transversal management practices and methodologies like the PDCA cycle to ensure continuous process improvement. Additionally, the Corporate University Portal is suggested as a means for selective knowledge dissemination, supported by an information broker to facilitate information sharing. Results indicate that integrated knowledge management contributes to agility and efficiency in implementing digital banking solutions, as well as fostering a more adaptable and competitive organization. However, this research is limited to theoretical scope, suggesting future practical applications to validate the model.
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